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Xcelsius 2008 Runtime Messages…

If you need to troubleshoot Xcelsius 2008 runtime messages here is another link you might want to check out. I recently ran across an error message “2170” but was not able to find it on my original list of error messages, but then I finally found it.

Click Here for the description of the runtime message.

The solution to the 2170 message when using Xcelsius was provided via YOUR posted comments to my blog.  Thank you!!

Most of the time, the issue has to do with the crossdomain.xml file.

<?xml version="1.0"?>
<!DOCTYPE cross-domain-policy SYSTEM "http://www.macromedia.com/xml/dtds/cross-domain-policy.dtd">
<cross-domain-policy>
 <allow-http-request-headers-from domain="*" headers="*" secure="false" />
 <allow-access-from domain="*" secure="false" />
</cross-domain-policy>

For more information about installing the crossdomain.xml file, read my previous article.  If you are STILL having problems check out these two posts.

Check out the answer on the BusinessObjects forums :
https://forums.sdn.sap.com/thread.jspa?messageID=5656068#56560685656068

There is also additional information in the BOB forums:
http://www.forumtopics.com/busobj/viewtopic.php?t=110827

Categories: Dashboards Tags: ,
  1. Chris
    May 2nd, 2008 at 10:07 | #1

    What did you do to fix the error? I’m finding some of my clients are getting this error trying to use web services in an Xcelsius dashboard.

  2. dtaylor92
    May 3rd, 2008 at 14:55 | #2

    To be totally frank this is still an open question. As soon as we are able to determine the root cause of this message I will let you know. Thanks again for your comments!

  3. Frank
    May 5th, 2008 at 18:53 | #3

    I googled 2170 + xcelsius and your page came up. . I’m also having issue with the exact same problem.

  4. Chris
    May 9th, 2008 at 10:31 | #4

    Figured it out with the help of Andy on the BusObjs tech support forum (http://technicalsupport.businessobjects.com/cs/forums/thread/22717.aspx):

    The latest version of Flash Player (9.0.124) added a new restriction to the security model. You need to add a new header to the crossdomain.xml file on the server your SWF file is trying to connect to.

    Here’s the full crossdomain.xml file we’re using:

  5. Chris
    May 9th, 2008 at 10:38 | #5

    Figured it out with the help of Andy on the BusObjs tech support forum (http://technicalsupport.businessobjects.com/cs/forums/thread/22717.aspx):

    The latest version of Flash Player (9.0.124) added a new restriction to the security model. You need to add a new header to the crossdomain.xml file on the server your SWF file is trying to connect to.

    See the post for an example crossdomain.xml file.

    — Chris

  6. Vilas
    June 23rd, 2009 at 10:22 | #6

    https://forums.sdn.sap.com/thread.jspa?messageID=5656068#56560685656068

    I am not able to access this link, can you please send the details on bhosale.vilas@gmail.com

    thanks in advance…

    • June 24th, 2009 at 08:51 | #7

      Hi Vilas,

      I checked and the link does still work. Do you have an SDN account? If not, you should be able to sign up for one. The bottom line is that there are multiple items that cause this message. Either an issue with your crossdomain.xml file, client side permissions for macromedia flash or using RESTful bsp method.

      There are references to this website: http://www.forumtopics.com/busobj/viewtopic.php?t=110827

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